FAQs & Policies

Don't see your question? Contact us, maybe we'll add it!

Late Policy

Please allow ample time for parking. If you are more than 15 minutes late, we will place you on a waitlist for the next available table. We can not hold tables past 15 minutes.

Cancel Policy

Last-minute cancellations and no-shows are plaguing our industry. We consider a reservation a bilateral agreement and we ask that your reservation be honored. Guests who cancel within 24 hours will be charged a fee of 25.00 per guest. All no-shows will be charged, no exceptions. If you'd like to know more about how last-minute cancellations and no-shows impact restaurants, reach out for a more detailed explanation.

Edit Party Size or Time

You may edit your party size/time via Resy if you are not within the 24 hour cancel/edit policy. Please do not book a time or a party size that does not work for you. We can not adjust 5 pm reservation to a later time. It's important all guests arrive on time for their chosen reservation time. If you have a guest in your party who suddenly can not attend, email us immediately. Different size reservations have different seating times and we may need to change your reserved time to accommodate your new party size.

Dogs

We love dogs but non-service dogs are not allowed inside or on our roofgarden. If you'd like to bring your non service animal, please email us immediately once you'd made your reservation. We have 4 tables located on our sidewalk usually reserved for walk-in guests which can accommodate your furry friend, only one of these tables can seat 4-6 guests. We must know of dogs prior to 24 hours if you have a reservation with us. You are also able to join us as a walk-in.

Indoor/Outdoor and Seating Preferences

7 guests and less we can accommodate indoor or outdoor dining. 
Larger than 7 guests indoor dining only at our Ohana Table
Chefs counter we will do our best to accommodate.
Please enter all seating preferences in your Resy booking.
Roofgarden? We can not guarantee roofgarden but weather permitting we can guarantee outdoors. If you are requesting outdoors, ALL guests must arrive on time. However, some reservations after 6:45 may be seated later due to earlier parties arriving late. 

Equity Fee Instead of gratuity?

We believe all staff should benefit equitably. The public should not decide which of our staff members earn more gratuity. There have been inequities and imbalances baked into restaurant pay scales for far too long. We are looking to disrupt this archaic system and build a better one. For this reason, we structure our 20% fee equitably. Our entire restaurant family benefits, not only some. More info here.

Why QR?

Read about why we chose QR ordering.

Hiring Process

We have changed everything about how we hire. We look at a series of questions instead of a resume. We are more interested in what you can do, how you want to move forward, and your strengths. We are not interested in knowing your past because we want to learn about you and meet you at the moment. This series of questions also allows our human growth team to scrub all biased info before setting up a phone interview. After the interview, if both parties feel it's a match, we move forward with an in-person paid trial (in the restaurant world called a stage). After the stage, we evaluate with our team, and we ask the candidate if they feel we are a good fit? You can apply or see our process here!

Corkage/Dessert Fee

A great and direct way to support family-owned restaurants is by purchasing wine and desserts in-house. We are proud of the programs we worked so hard to develop and we kindly ask that outside food and drink is not brought in. If you feel strongly about bringing your own items our corkage is 20.00 per bottle, limit two bottles. We do not have a dessert fee. To learn more about non-monetary ways to help restaurants click here!

Incomplete Parties

We do our best to seat incomplete parties but need your help. Only book times that work for your entire party. Let everyone know to allow ample time for paring. Do not wait to start ordering. Most importantly, if members of your party arrive late ask your server when the next reservation is for your table this will allow you to be respectful to the guests dining after you. 

Large Parties - Ohana Table

Our Ohana Table can accommodate 8 to 16 guests, with final guest count confirmed prior to 24 hours. The table is located indoors and bookable via our reservations page. This table has a set family menu. While the price will not differ the experience will be enhanced. This table has 2 seatings a night, 5 pm and 7:45 pm. These times are not adjustable. Our Ohana table has a strict 48-hour cancellation policy. We can not accommodate parties of more than 7 guests outside. Please do not book this table if you need to sit outdoors.

Is Liholiho moving back to Sutter Street?

Yes, Liholiho is moving back to it's original home on Sutter. We are still staffing up and taking things slow, this allows us to offer the very best service to you! We look forward to having Liholiho reopen this summer!