QR, while not perfect, offers significant advantages.
At Good Good, we embrace change as we adapt to new times. Below are a few reasons we chose to step outside the old methods and offer a new path.
From a service standpoint, we are no longer solely order takers. We now have the opportunity to step into a new role as hospitality professionals. QR frees up our restaurant family to focus more on the 'hospitality' part of the job than the 'administrative' tasks. In contrast, we no longer have a gifted staff member writing down an order and punching it into a computer. We eliminated that role and turned it into a personable and valuable opportunity, allowing our team to grow by not focusing on menial and robotic tasks.
With QR, our guests are in control of their own pace. Guests can select what they want to eat and order more drinks when ready. One of our favorite aspects of QR is how our Chefs, Cooks, and Bartenders can now spend time in the dining room having interactions with guests. Meaning all staff members can engage with our community and are cross-trained on how to serve our guests.
Our choice to use QR is motivated by the same values which pushed us to implement our Equitable Compensation Fee. As a restaurant family, our drive is to move away from the broken system in which restaurants have conventionally existed. We're not saying there's anything wrong with taking someone's order; We are happy to take your order upon request. However, our vision of what we believe our dining experience should be doesn't include the formality of traditional order taking. We want to create a fun, interactive, and unscripted experience.
Also, it is more efficient to have our guests streamline their process. It frees up our team to create meaningful connections and talk story. There's a playful aspect of QR too. How fun is it to order a drink while talking to a staff member and have it arrive while still hearing about new additions to the menu, it's magic! In other words, less your Father's Oldsmobile and more personal.
More examples of QR efficiency are fewer errors, leading to less product waste. We save a lot of paper and plastic ink cartridges and the time-consuming hours it takes to sort through and organize menus. It frees up expenses allowing us to funnel them to more valuable matters.
Lastly, QR permits us to hire outside of our field. allowing us to focus on the personality, values, and kindness of the individuals we seek to hire. For example, check out the new way we hire!
We see the value in QR, and we hope you will too.
As always, we're open to constructive criticism. Feel free to share your feedback, and any improvements you think are of value.